Bespoke orders
If you would like something made just for you, please send a message via the contact form. I can adapt any of the designs in the shop. Perhaps you love some earrings but want the same shape as a pendant, or would like something designed just for you.
Jewellery care
Silver jewellery will tarnish over time. Try to avoid contact with household chemicals, cosmetics, chlorinated water etc. as it may accelerate tarnishing. Polishing with an impregnated silver cloth will restore shine to your jewellery, or clean with soapy water and a nail brush.
Oxidation, where applied to a piece, will gradually fade over time as it cannot be made completely permanent, so try to avoid excess rubbing.
People's bodies all react differently to silver, and the other metals in it. 925 sterling silver consists of 92.5% pure silver & the rest is an alloy, typically copper. Occasionally the skin under the jewellery or the jewellery itself may get a black or green tarnish. This can happen particularly if it is piercing jewellery, or a ring you don't take off. This mark however will easily come off with soapy water, and you can use a nailbrush to gently scrub the jewellery clean if you need to.
If your earring post (the part of the earring that goes through the piercing hole) turns black over time, please be assured this is not harmful and is just aesthetic. If you would like me to buff away the discolouration of any discoloured Victoria Grace Silversmith jewellery, I can do this for a small fee, however due to the individual nature of skin, I cannot guarantee this discolouring will not return.
Packing and posting
Victoria Grace Silversmith uses recycled materials where possible, including boxes, business cards and envelopes. All items will be sent using Royal Mail Tracked 24 within the UK and Tracked International overseas.
Gifting
All orders come thoughtfully packaged in a beautifully designed box ready for gifting. If you order multiple small items they may come in one box to reduce waste, so just get in contact if you need a gift box for each piece.
Victoria Grace Silversmith aims to promote sustainability and it is taken into consideration throughout the business, including using local businesses to buy materials, using recycled packaging, and using local postal services. When you buy from VGS you are supporting small business, supporting Made in Britain products and the wider economy, reducing energy consumed for transportation, utilising local postal services, and supporting a network of local shops and suppliers.